Privacy policy
Last updated: March 15, 2026
Famiglia Baldassarre (“we,” “us,” “our”) is committed to protecting your personal information and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”). This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you interact with us through our website, services, and communications.
1. Collection of Personal Information
We collect the following types of personal information to provide and improve our products and services:
- Identity Data: First name, last name, and similar identifiers.
- Contact Data: Billing address, shipping or delivery address, email address, and telephone number.
- Order Data: Records of past orders, purchases, payment status, and transaction history.
- Account Data: Information associated with a customer account, if you create one.
- Communication Data: Messages, inquiries, or other correspondence you send to us.
- Technical and Website Usage Data: IP address, browser type, device information, pages visited, and interactions with our website.
- Marketing and Preference Data: Your subscription preferences and interactions with our newsletters or promotions.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To process and deliver your orders.
- To manage payments, fees, refunds, and charges.
- To communicate with you about your orders, account, or customer service matters.
- To improve our website, products, and services.
- To understand how visitors use our website.
- To personalize website content, advertising, and marketing efforts.
- To detect and prevent fraud, misuse, or security issues.
- To comply with legal and regulatory obligations.
3. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. However, we may share your personal information in the following circumstances:
- Service Providers: With trusted third-party service providers that help us operate our business, including Shopify, payment processors, shipping and delivery partners, IT providers, and customer support tools.
- Analytics and Advertising Partners: With service providers and platforms such as Google and Meta to help us measure website traffic, understand customer interactions, and improve advertising performance.
- Legal Obligations: When required by law, regulation, court order, or other lawful authority, or when necessary to protect our rights or the rights of others.
- Business Transactions: In connection with a merger, financing, sale of assets, reorganization, or similar business transaction, where permitted by law.
4. Shopify
Our store is hosted by Shopify, which provides the ecommerce platform we use to sell our products and services. Shopify may collect, use, and process personal information as necessary to provide hosting, checkout, payment processing, fraud prevention, and order management services.
5. Google and Meta Tools
We may use tools and services provided by Google and Meta, including analytics, advertising, remarketing, and conversion tracking features, to better understand website traffic, customer behaviour, and the performance of our advertising campaigns.
These tools may collect or receive information such as:
- pages visited and products viewed;
- cart and checkout activity;
- browser and device information;
- IP address;
- referral sources; and
- interactions with advertisements and our website.
6. Marketing Communications
Where you have subscribed or otherwise consented, we may send you newsletters, promotions, updates, and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly. Unsubscribing from promotional messages does not affect service-related communications such as order confirmations or customer service responses.
7. Cookies and Website Data
We may use cookies, pixels, tags, and similar technologies on our website to:
- operate and secure the website;
- remember user preferences;
- analyze website traffic and performance;
- measure the effectiveness of marketing campaigns; and
- support advertising and remarketing activities.
You can manage cookie preferences through your browser settings. Depending on how our website is configured, we may also provide cookie notices, consent tools, or preference controls.
8. Safeguarding Personal Information
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include secure systems, restricted access, and other appropriate safeguards.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After that, the information is securely deleted, destroyed, or anonymized, as appropriate.
10. International Processing
Some of our service providers may process or store personal information outside Ontario or outside Canada, including in the United States. As a result, personal information may be accessible to foreign governments, courts, law enforcement, or regulatory agencies in accordance with the laws of those jurisdictions.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access: Request access to the personal information we hold about you and information about how it has been used or disclosed.
- Correction: Request correction of personal information that is inaccurate or incomplete.
- Withdrawal of Consent: Withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
To exercise any of these rights, please contact us using the information below.
12. Breach Handling
If a breach of security safeguards involving personal information occurs, we will assess the incident and take any steps required by applicable law, including notification, reporting, and record-keeping where necessary.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The updated version will be posted on our website with the revised “Last updated” date.
14. Contact Us
If you have questions, concerns, complaints, or requests related to this Privacy Policy or your personal information, please contact us:
Famiglia Baldassarre
122 Geary Ave.
Toronto, Ontario M6H 4H1
Canada